FAQs
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      Edit your user profile (edit name, username, change password & set up MFA)

      1. Accessing Your Profile

      1. Log in to your Motivity account.

      2. Select "My Account" from the dropdown menu.

      2. Editing Name and Username

      1. In the Profile Settings, locate the "Personal Information" section.

      2. Click Edit next to your name or username.

      3. Enter your updated information.

      4. Click Save to apply changes.

       

      3. Resetting Your Password

      1. Scroll to the "Password" section.

      2. Click "Reset Password".

      3. A prompt to reset your Motivity password via email will appear. See below.

      3. Set up Multi-Factor Authentication (MFA). 

      1. Check with your administrator regarding company policy for Multi-Factor Authentication. 

      2. This article will provide guidance on how to Set up Multi-Factor Authentication.

       

      Updated 5/2025.