This article applies to Motivity Clinical and Motivity Practice Management. It answers common questions about the connection between the two systems.

If you are unable to see "Integrations" in Motivity, that indicates that your role does not have permission to view or manage the integration. If this is an error, reach out to your organization's administrator. They can change permission settings for you. If you are the organization's administrator, you will need to turn on the integration permission in Motivity. Please see our Roles & Permission Settings article for guidance on how to change permissions in Motivity.

Session notes might not be attached to an appointment due to a staff member not linking their appointment when creating a note. To fix this, they can link that note to their appointment. To link, simply click the "Link Appt" icon at the top of the screen. To learn more about linking and unlinking notes read this article here.

There are several things to check if you click on a learner or staff in the "Not Linked Motivity" category and do not see a linkable name card.

The Not Linked list in Motivity Clinical, showing learners or staff that have not yet linked to Motivity Practice Management.

A name card in Motivity Clinical showing a matching profile found in Motivity Practice Management.

The Caregiver information section of a patient profile in Motivity Practice Management.

The Employment Info section of a provider profile in Motivity Practice Management.