Motivity

Q: Why are my contracts not showing up as a funding source when I'm trying to create an authorization?

Direct yourself to the Contracts module and confirm that you have entered all your contracts.

1. click on a contract,
2. select "Account Information"
3. confirm that the contract status is "Active"
4. scroll down to "Service Locations" and confirm that a location is selected.
   1. if a contract is applicable across all locations, toggle that setting to "On" an click "Save".

- Direct yourself to the Contracts module and confirm that you have entered all your contracts.
- If all contracts are in the system:
  1. click on a contract,
  2. select "Account Information"
  3. confirm that the contract status is "Active"
  4. scroll down to "Service Locations" and confirm that a location is selected.
     1. if a contract is applicable across all locations, toggle that setting to "On" an click "Save".

Answers to frequently asked questions in setting up contracts in Motivity.

Setting Up Contracts in Motivity: FAQ

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