Notes and Comments Related to a Claim

In the Billing, Collections, and Denials modules, the Notes/Comments Section at both the Invoice and Date of Service levels serves as a centralized location for users to track and document important updates or communications regarding a claim. These comments stay with the invoice as it moves through different statuses and modules, ensuring consistent tracking and collaboration among teams.

In Billing: This section can be used to document the status of a claim that is under review or has not been processed by the payor for a long time.

In Collections: Notes can be added to document any payment-related updates, including communication with the payor about partial or reduced payments.

In Denials: The comments section is ideal for tracking communication with the payor, internal notes on resolving denials, and any updates regarding the resubmission of claims.