How do you reverse a billed claim?

You may need to reverse or correct a billed claim if you find that it was billed incorrectly. 

This article will be most relevant to billers and billing teams.

IMPORTANT: Before Proceeding!

Before you reverse a claim please do the following:

• check the contract settings to ensure it's in accordance with the funder's requirements.
• wait for the response from the original claim.  We encourage that you receive a response and post it from the original claim before sending a new or corrected claim.  While posting the payment you can make the update (ex: adding or subtracting units) and send the correction within the Collections module.

How to reverse

If you decide that reversing the claim is the appropriate action:

1. go to the "Billing" module
2. select "Posted Invoices"
3. select the invoice(s) of interest and click on the red "Reverse" button on the right hand side
4. you will see a message asking if you are sure, select "Yes"
5. your claim is now reversed and has been placed back in "Un-billed Services" ready to be billed again.

Last updated: 11/10/2025 by Tatum Winslow