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"My Portal" Alerts

This article reviews the common alerts you may see on your Provider Portal.  It will also discuss where and how you can address these alerts.

Overview

Your portal is a snapshot of your credentials, service locations, and enrollment statuses.  If you have any missing or expiring information, you will see alerts on your portal.  Below is a list of common alerts and how to address them.

Common Alerts

Here are the types of alerts you will see, and how they will be removed-

Alert: Pending information from provider

  • Relevant Pages: Enrollment Req, Compliance Req  

  • Reason: You have missing information in Enrollment Req or Compliance Req tabs. Once you add/upload all the missing information this alert will be removed automatically. 


Alert: CAQH ID is unavailable

  • Relevant Page: Enrollment Req (Only for roles which require CAQH based on contract’s compliance requirements) 

  • Reason: You have not provided the CAQH ID yet. Once you add CAQH details then this alert will be removed automatically. 

Alert: Credentials Expiring

  • Relevant Pages: Enrollment Req, Compliance Req  

  • Reason: You have one or more compliance items which requires renewal in 60 days or less. Once you add the renewed details or this item is marked as ‘Not being added’ (by admin) or when the expiry date is passed then this alert will be removed automatically. After expiry date is crossed, this alert changes to ‘Credentials Expired’. 

Alert: Credentials Expired

  • Relevant Pages: Enrollment Req, Compliance Req    

  • Reason: One or more of your compliance items have expired. Once you add the renewed details or this item is marked as ‘Not being added’ (by admin) then this alert will be removed automatically. 

Alert: Enrollments: Provider Review Pending 

  • Relevant Page: Enrollment Details  

  • Reason: Enrollment form is assigned to you by the credentialing team. Once you submit the online application form and report it to the credentialing team or you submit the PDF application this alert will be removed automatically.

Alert: Compliance: Over Due (Passed grace period)

  • Relevant Pages: Enrollment Req, Compliance Req    

  • Reason: Due date for any compliance item(s) has exceeded the grace period set in the contract. Once you add/upload the missing information or this item is marked as ‘Not being added’ (by admin) then this alert will be removed automatically. 

Alert: Compliance: On Grace Period  

  • Relevant Pages: Enrollment Req, Compliance Req    

  • Reason: You have missing information in the Enrollment Req tab which is still within the grace period set in the contract. Once you add/upload the missing information or this item is marked as ‘Not being added’ (by admin) then this alert will be removed automatically. 

 

Last Updated: 2/9/26 by Jenelle Kelly