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Setting Up Contracts in Motivity: FAQ

Answers to frequently asked questions in setting up contracts in Motivity.

Q: Why are my contracts not showing up as a funding source when I'm trying to create an authorization?

A: There are a few things you can check!

  1. Direct yourself to the Contracts module and confirm that you have entered all your contracts.
  2. If all contracts are in the system:
    1. click on a contract,
    2. select "Account Information"
    3. confirm that the contract status is "Active"
    4. scroll down to "Service Locations" and confirm that a location is selected.
      1. if a contract is applicable across all locations, toggle that setting to "On" an click "Save".

contracts faq

Last Updated: 11/10/25 by Tatum Winslow