Infrequently, customers are unable to find or receive their email to join their organization in Motivity.
Here are the steps you should take to resolve the matter:
1. Check your spam/junk folders
2. Search in your email search bar for accounts@motivity.net as this is the email from which all invitations will come.
3. Add accounts@motivity.net to your safe email list within your email settings. This article will provide instructions on how to do that across a variety of email servers.
4. Ask your administrator to delete and re-send your invitation within Motivity
- To do so, they will navigate to "invitations" --> find your invitation --> click the ellipsis in the top right --> click "Remove"
- Then, they will go back to members and re-invite you
- Tip: check for spelling errors or typos during this step, including capitalization!
Updated 3/13/24