If you are experiencing technical issues, you can submit a help ticket directly through Motivity's website.
Important Note: Before submitting a ticket, please check with your supervisor, Motivity Guru, Motivity's Facebook Group, or your organization's administration. They might be able to assist you or provide an answer more quickly. If your organization can't resolve the issue, feel free to send us a ticket. đ
To do this:
1. Go to app.motivity.net
2. You can either:
Click on the three vertical lines on the left side
Click on the "?" in the right corner
When you reach out, you will first be connected with our chatbot, Finn. Finn will search Motivity's knowledge base to answer your question and provide a response with links to the articles it references.
If you would like to speak with a member of the Motivity support team at any point, simply request that in the chat. Our initial response time is approximately 2 hours, and the time to full resolution will vary depending on the nature and urgency of your request.
Last Updated: 8/7/26 by Tatum Winslow