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Member Not Receiving Email Invitation

If you are not receiving your invitation to join Motivity, complete the following steps:

1. Have your administrator double-check for spelling errors or typos in your email address

2. Check your spam/junk folders for an email from [email protected]

3. Ask your administrator to delete your invitation and send it again

Other reasons you may not be receiving your invitation:

  • Your inbox is full

  • Your workplace has organization-wide email filtering (please reach out to IT at your organization to determine if this is the case)

If you have completed all the steps above, you can submit a ticket and we can help you troubleshoot further.

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