The Denials Management Module in Motivity provides a dedicated platform for efficiently managing claim denials from payers. Denials can occur when payers reject all or part of a claim due to discrepancies in the data or failure to meet certain requirements — these may involve issues with authorizations, patient eligibility, coding errors, or missing information. This module helps manage the process of correcting claims and resubmitting them, ensuring that denied claims are tracked and resolved efficiently.
The Denials Management Module is designed for practices that post payments, and where coordination across teams is required to resubmit claims accurately and promptly.
Process Overview
Identifying denials from funders
Classifying denials into specific categories (e.g., authorization denials, coding denials)
Correcting the necessary information
Resubmitting claims to the payer for payment
Tracking denial workflows and assigning tasks to relevant team members
This module integrates seamlessly with the existing billing and collections features in Motivity and provides visibility into each claim's denial status and progress.
Accessing the Denials Module
To access the Denials Module, hover over the black M icon and select Collections. You'll see two options:
Payment Posting — Where payments are received and posted to claims
Denials — Where denied claims are managed and resubmitted
💡 Tip: You can also identify a denied invoice directly from the Payment Posting page by opening the black hamburger icon on a payment row and checking the noted status.
Navigating the Denials Page
Denial Category Tiles
At the top of the Denials page, you'll see tiles representing different denial categories. Each tile displays:
Denial Category — The type of denial (e.g., Authorization Denials, Coding Denials)
Monetary Amount Affected — The total dollar amount denied for that category
Clicking on a tile filters the list below to show only claims in that category, allowing your team to focus on specific denial types.
Denials List
Below the tiles, you'll see a list of all denied claims. By default, the module displays all payments affected by a denial. Each row displays key details including:
Funding Source — Name and ID of the funding source
Patient — Name, ID, office, and primary or secondary funding source
Claims — Invoice number, claim ID, service dates, billed amount, contracted amount, applied amount, pending amount, and covered amount
Denial Information — The EOB date, age of the denial, and workflow status and steps taken
Patients with no open claims or funding sources with no patients are automatically removed from this list.
Search, Filters, and the Watch List
Search
Use the search bar at the top of the screen to quickly locate specific claims by:
Payor name
Payment number
Patient name
Invoice number
Motivity Claim ID
Filters
You can narrow the denials list using the following filters:
Funding Source Type
Funding Source
Office
Patient
Assigned To
Denial Category
Workflow Type
Workflow Step
You can also apply a date range filter to focus on denied payments within a specific timeframe.
Watch List
The Watch List allows billing teams to flag specific payments or claims that need additional monitoring or follow-up. To add a claim to the Watch List, select the star icon on the individual claim line.
Sort Options
You can organize denials based on:
Denial Age — How long the claim has been denied, based on the EOB date
Patient Name — Sort within funding sources to display the oldest denials first or organize patients alphabetically
Other general sorting categories — Additional sorting options are available to help your team organize the denials list based on your workflow preferences
For a full list of denial categories and instructions on how to change a denial category on a claim, see our Denials Categories article. For guidance on managing denial workflows, assigning tasks, and tracking progress through to resolution, see our Denials Workflow Management article. For full details on the resubmission process — including the important distinction between Save & Post, Resubmit, and Save, Post & Resubmit — see our Motivity Billing 101: Secondary Invoices, Adjustments, and Denials article.
Last Updated: 7/15/26 by Tatum Winslow