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      Member Not Receiving Email Invitation

      If you are not receiving your invitation to join Motivity, complete the following steps:

      1. Have your administrator double-check for spelling errors or typos in your email address

      2. Check your spam/junk folders for an email from accounts@motivity.net

      3. Ask your administrator to delete your invitation and send it again

       

      Other reasons you may not be receiving your invitation:

      • Your inbox is full
      • Your workplace has organization-wide email filtering (please reach out to IT at your organization to determine if this is the case) 

      If you have completed all the steps above, you can submit a ticket and we can help you troubleshoot further.