This article applies to Motivity Clinical.
Infrequently, customers are unable to find or receive their email to join their organization in Motivity.
Here are the steps you should take to resolve the matter:
1. Check your spam/junk folders
2. Search in your email search bar for [email protected] as this is the email from which all invitations will come.
3. Add [email protected] to your safe email list within your email settings. This article will provide instructions on how to do that across a variety of email servers.
4. Ask your administrator to delete and re-send your invitation within Motivity
To do so, they will navigate to "invitations" --> find your invitation --> click the ellipsis in the top right --> click "Remove"
Then, they will go back to members and re-invite you
Tip: check for spelling errors or typos during this step, including capitalization!
The Invitations list in Motivity Clinical, where an administrator removes an invitation before re-sending it.
Updated 9/15/26 by Alexandra Ahlgren