Setting up Permissions to Manage Multi-Factor Authentication (MFA) in Your Organization
Located in your organization's settings, create a dedicated a role to the users who will be responsible for managing Multi-Factor Authentication in the organization.
Find the "Security" section in the permissions, the toggle should be turned on to "allow" for "Manage Security Controls" access.
Once the permission for MFA security has been enabled, go to your settings to find "Multi-Factor Authentication". Select to view which members have MFA set up and members who need a prompt to set up MFA.
If a user has MFA enabled, those with the designated role will be able to reset the member's MFA account settings. This method can be used when a user has lost access to their authentication device or have switch devices (e.g. gotten a new phone). For further guidance, contact your direct supervisor.
Updated 9/29/26 by Alexandra Ahlgren