This article applies to Motivity Clinical. It explains how to create a role that lets selected members manage Multi-Factor Authentication (MFA) for your organization.
Setting up Permissions to Manage Multi-Factor Authentication (MFA) in Your Organization
Located in your organization's settings, create a dedicated a role to the users who will be responsible for managing Multi-Factor Authentication in the organization.
The role creation screen in your organization's settings in Motivity Clinical.
Find the "Security" section in the permissions, the toggle should be turned on to "allow" for "Manage Security Controls" access.
The Security section of a role's permissions in Motivity Clinical, with the Manage Security Controls toggle.
Once the permission for MFA security has been enabled, go to your settings to find "Multi-Factor Authentication". Select to view which members have MFA set up and members who need a prompt to set up MFA.
The Multi-Factor Authentication page in Motivity Clinical settings, showing which members have MFA set up.
If a user has MFA enabled, those with the designated role will be able to reset the member's MFA account settings. This method can be used when a user has lost access to their authentication device or have switch devices (e.g. gotten a new phone). For further guidance, contact your direct supervisor.
The option to reset a member's MFA settings in Motivity Clinical.
Updated 9/29/26 by Alexandra Ahlgren