This article applies to Motivity Practice Management.
In the Billing, Collections, and Denials modules, the Notes/Comments Section at both the Invoice and Date of Service levels serves as a centralized location for users to track and document important updates or communications regarding a claim.
The Notes/Comments section on an invoice in Motivity Practice Management.
These comments stay with the invoice as it moves through different statuses and modules, ensuring consistent tracking and collaboration among teams.
In Billing: This section can be used to document the status of a claim that is under review or has not been processed by the payor for a long time.
In Collections: Notes can be added to document any payment-related updates, including communication with the payor about partial or reduced payments.
In Denials: The comments section is ideal for tracking communication with the payor, internal notes on resolving denials, and any updates regarding the resubmission of claims.